healthtipsi.com
Refund and Cancellation Policy
How reservation fees, deposits, cancellations and refunds work for vehicle-sourcing and concierge services ordered through healthtipsi.com.
1. Provider and scope
The service is provided by healthtipsi.com, sole proprietor (PE), EDRPOU 44785183, 15 Bohdana Khmelnytskoho St, Business Center "Leonardo", Office 402, Kyiv, 01030, Ukraine. The scope, total price and payment conditions are confirmed to you in writing before you pay. This policy does not limit your statutory rights.
2. Reservation fee and deposit
A reservation fee secures a specific sourcing request; a deposit is credited against the final service price. Each order confirmation states the amount, purpose and whether the payment is refundable.
3. Cancellation by the client
You may cancel before sourcing work begins and receive a refund of refundable amounts, less documented costs already incurred. Once sourcing work has started or a supplier commitment has been made, part of the fee may be non-refundable, as set out in your order confirmation.
4. Cancellation by us
If we cannot fulfil your request, we notify you without delay and refund all amounts paid for the unfulfilled part within 10 business days.
5. Refund method and timing
Approved refunds are returned by the original payment method within 10 business days of approval. Processing times of banks and payment providers are outside our control.
6. Complaints and disputes
Send a complaint to contact@healthtipsi.com or call +380 672 741 1831. We reply within 10 business days and seek to resolve consumer disputes amicably.
7. Legal basis
Закон України «Про захист прав споживачів» від 12 травня 1991 року № 1023-XII; Закон України «Про електронну комерцію» від 3 вересня 2015 року № 675-VIII.